Customer Terms of Service

Effective March 23, 2026

Please read this Terms of Service agreement ("Agreement") carefully before accessing or using the services provided by VoteAmerica LLC.

VoteAmerica LLC (d/b/a VoteAmerica+ and VoteAmericaPlus) is a for-profit limited liability company incorporated in the State of Delaware. VoteAmerica LLC is wholly owned by VoteAmerica.org, a registered 501(c)(3) nonprofit organization that works to increase voter turnout in the United States. As part of fulfilling this mission, VoteAmerica.org builds user-facing software products to guide citizens through the voting process and licenses this software to other organizations and individuals via VoteAmerica LLC. VoteAmerica.org and VoteAmerica LLC are separate legal entities.

VoteAmerica LLC is referred to as "we," "us," and "VoteAmerica" throughout this Agreement. You — the individual or organization that has created an account with VoteAmerica — are referred to as "Customer" and "you." The VoteAmerica software products and APIs are referred to as the "Services."

By creating an account or logging into the Services, you agree to be bound by this Agreement, our Acceptable Use Policy, and our Community Standards (collectively, the "Terms"). If you do not agree to all of the Terms, do not access or use the Services.

1. Services and Support

VoteAmerica will use commercially reasonable efforts to provide Customer with access to the Services. In the event of a service disruption, VoteAmerica will use commercially reasonable efforts to minimize the impact or duration of any outage, interruption, or degradation of Services. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by VoteAmerica or by third-party providers, or because of other causes beyond VoteAmericas reasonable control. VoteAmerica will use reasonable efforts to provide advance notice in writing or by email of any scheduled service disruption.

VoteAmerica will use commercially reasonable efforts to ensure the security of Customer and user data, and to provide Customer with ongoing support for the Services. VoteAmerica will endeavor to respond to support requests in a timely manner.

VoteAmerica and Customer will co-own all voter data provided via Customer's instance of the VoteAmerica software, subject to the restrictions on use of voter data set forth in Section 4 of this Agreement.

2. License; Restrictions and Responsibilities

2.1 License Grant

VoteAmerica grants Customer a limited, non-exclusive, non-transferable, non-sub-licensable license to access and use the Services during the term of this Agreement solely for Customer's own internal purposes, as described herein.

2.2 Non-Transferability; Permitted Embedding

The license granted under this Agreement is personal to Customer and may not be transferred, assigned, sub-licensed, or otherwise conveyed to any third party without the prior written consent of VoteAmerica. Without limiting the foregoing:

• Customer may embed the Services on its own websites and digital properties, provided that each such website or property is owned and operated directly by Customer.
• Customer may not allow, enable, or facilitate any third party — including affiliates, partner organizations, vendors, or any other entity — to embed, display, or otherwise make use of Customer's instance of the Services on their own websites, platforms, or properties.
• Each organization or entity that wishes to use the Services must obtain its own separate account and license directly from VoteAmerica.

2.3 Branded Embed Requirements

If Customer embeds the Services on any website or digital property, Customer agrees that:

• Each such website or digital property must clearly and prominently identify the organization that owns and operates it. Anonymous, pseudonymous, or otherwise obscured ownership is not permitted.
• Each such website or digital property must include a clearly visible link to a current and accurate privacy policy that describes how voter data and other personal information collected through the embedded Services will be used.
• Failure to comply with these requirements constitutes a material breach of this Agreement and may result in immediate suspension or termination of Customer's account without refund.

2.4 Customer Responsibilities

Customer represents, covenants, and warrants that Customer will comply with all applicable local, state, national, and foreign laws, treaties, and regulations in connection with its use of the Services, including without limitation those related to data privacy, voter data, and electronic communications. Customer will ensure that any use of the Services by Customer's agents, employees, or contractors is in accordance with this Agreement.

Customer is responsible for obtaining and maintaining any equipment and ancillary services needed to connect to or access the Services, including hardware, software, networking, and web servers. Customer is responsible for maintaining the security of Customer's account, passwords, and files, and for all uses of Customer's account with or without Customer's knowledge or consent.

Customer agrees to notify VoteAmerica immediately of any unauthorized use of any account or data, or any known or suspected breach of security.

Customer hereby agrees to indemnify and hold harmless VoteAmerica against any damages, losses, liabilities, settlements, and expenses (including without limitation costs and attorneys' fees) in connection with any claim or action that arises from an alleged violation of this Agreement or from Customer's use of the Services.

3. Voter Data and Personally Identifiable Information

3.1 Nature of Voter Data

The Services are designed to assist United States citizens in participating in the democratic process. In the course of using the Services, voters may submit sensitive personally identifiable information ("PII"), including but not limited to full legal name, home address, date of birth, email address, and cell phone number (collectively, "Voter Data").

3.2 Prohibition on Sale of Voter Data

Customer may not, under any circumstances, sell, rent, lease, auction, barter, or otherwise transfer Voter Data to any third party in exchange for monetary compensation or any other consideration. This prohibition applies regardless of whether the Voter Data is transferred in raw, aggregated, anonymized, or any other form.

3.3 Restrictions on Use and Sharing of Voter Data

Customer may not share, disclose, distribute, or otherwise make Voter Data available to any third party except as strictly necessary to carry out Customer's voter mobilization activities, and only in accordance with all applicable privacy laws. Customer must ensure that any third party that receives Voter Data is bound by obligations of confidentiality and data protection at least as protective as those set forth in this Agreement.

3.4 Compliance with Privacy Laws

Customer is solely responsible for ensuring that its collection, use, and handling of Voter Data complies with all applicable federal, state, and local privacy laws and regulations, including but not limited to applicable voter data protection statutes. VoteAmerica's Acceptable Use Policy, incorporated herein by reference, contains additional requirements regarding the handling of personal information, including restrictions on the use of email addresses and mobile phone numbers.

4. Acceptable Use Policy

Your use of the Services is subject to our Acceptable Use Policy, which is incorporated into this Agreement by reference. The Acceptable Use Policy governs prohibited content and prohibited actions in connection with your use of the Services, including restrictions related to spam, mobile messaging consent, and the handling of personal information.

We have the right, but not the obligation, to take any of the following actions in our sole and absolute discretion, at any time, and without prior notice:

• Restrict, suspend, or terminate your access to all or any part of the Services;
• Change, suspend, or discontinue all or any part of the Services;
• Refuse, move, or remove any material that you submit to the Services; or
• Deactivate or delete your account and all related information and files.

You agree that VoteAmerica will not be liable to you or any third party for taking or not taking any of these actions.

5. Community Standards

Your use of the Services is subject to our Community Standards, which are incorporated into this Agreement by reference. VoteAmerica's Community Standards are intended to ensure that our customers use our products and services to foster safe and trusted spaces for supporting, enabling, and encouraging community-centered collective power. Treating people with dignity is at the core of our Community Standards.

We have the right, but not the obligation, to take any of the following actions in our sole and absolute discretion, at any time, and without prior notice:

• Restrict, suspend, or terminate your access to all or any part of the Services;
• Refuse, move, or remove any material that you submit to the Services; or
• Deactivate or delete your account and all related information and files.

You agree that VoteAmerica will not be liable to you or any third party for taking or not taking any of these actions.

6. Payment of Fees

6.1 Billing in Advance

VoteAmerica bills in advance for all paid Services. Payment is due at the time of purchase or renewal. Unpaid accounts will result in termination of Customer's subscription.

6.2 No Refunds

All fees are non-refundable. There will be no refunds or credits for partial months of service, unused time remaining in a subscription period, downgrades, or account terminations for any reason, including termination by VoteAmerica for violation of this Agreement, the Acceptable Use Policy, or the Community Standards.

6.3 Fee Changes

VoteAmerica reserves the right to change fees or institute new charges at the end of the then-current subscription term, upon thirty (30) days prior written notice to Customer (which may be sent by email).

6.4 Billing Disputes

If Customer believes that VoteAmerica has billed Customer incorrectly, Customer must contact VoteAmerica within sixty (60) calendar days of the invoice date in order to receive an adjustment or credit. Billing inquiries should be directed to sales@voteamericaplus.org.

7. Confidential Information and Proprietary Rights

7.1 Confidentiality

Each party ("Receiving Party") understands that the other party ("Disclosing Party") has disclosed or may disclose business, technical, or financial information relating to Disclosing Party's business ("Proprietary Information"). Proprietary Information of VoteAmerica includes non-public information regarding features, functionality, and performance of the Services. Proprietary Information of Customer includes non-public data provided by Customer to VoteAmerica to enable the provision of Services ("Customer Data").

Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third party any such Proprietary Information.

The foregoing obligations will not apply to information that: (a) is or becomes generally available to the public through no breach of this Agreement; (b) was in Receiving Party's possession or known by it prior to receipt from Disclosing Party; (c) was rightfully disclosed to Receiving Party without restriction by a third party; (d) was independently developed without use of any Proprietary Information of Disclosing Party; or (e) is required to be disclosed by law, provided Receiving Party gives Disclosing Party prompt written notice of such requirement.

Confidentiality obligations with respect to Proprietary Information will expire five (5) years following disclosure.

7.2 Ownership of Customer Data

Customer will own all right, title, and interest in and to Customer Data, subject to VoteAmerica's co-ownership of Voter Data as described in Section 1.

7.3 Ownership of Services and IP

VoteAmerica will own and retain all right, title, and interest in and to: (a) the Services and all software, improvements, enhancements, or modifications thereto; (b) any software, applications, inventions, or other technology developed in connection with implementation services or support; and (c) all intellectual property rights related to any of the foregoing. No rights or licenses are granted to Customer except as expressly set forth in this Agreement.

7.4 Aggregate Data

Notwithstanding the foregoing, VoteAmerica will have the right to collect and analyze anonymized, aggregated data and other information relating to the provision, use, and performance of the Services, and will be free to use such data to improve and enhance the Services and for other development, diagnostic, and corrective purposes. VoteAmerica may disclose such data solely in aggregate or other de-identified form in connection with its business. Such use will not identify Customer or any individual voter.

8. Term and Termination

8.1 Term

This Agreement commences when Customer creates an account or first accesses the Services and continues until terminated.

8.2 Cancellation by Customer

Customer may cancel its subscription at any time by logging into the customer portal and following the applicable steps. Cancellation will take effect at the end of the then-current billing period. No refunds will be issued for any unused portion of a subscription period.

8.3 Termination by VoteAmerica

VoteAmerica may suspend or terminate Customer's account and access to the Services, with or without notice, at any time and for any reason, including without limitation if VoteAmerica determines or reasonably suspects that Customer has violated this Agreement, the Acceptable Use Policy, or the Community Standards. In the event of termination for cause, no refund will be issued, regardless of any unused portion of Customer's subscription.

VoteAmerica reserves the right to terminate immediately and without prior notice in the case of egregious or repeated violations. For less serious violations, VoteAmerica may, at its sole discretion, provide Customer with written notice and an opportunity to cure the violation within a specified period before terminating.

8.4 Effect of Termination

Upon termination, Customer's right to access and use the Services will immediately cease. All provisions of this Agreement that by their nature should survive termination will survive, including without limitation accrued payment obligations, confidentiality obligations, restrictions on Voter Data, warranty disclaimers, and limitations of liability.

9. Warranty and Disclaimer

VoteAmerica will use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner that minimizes errors and interruptions.

HOWEVER, VOTEAMERICA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED "AS IS" AND VOTEAMERICA LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON, VOTEAMERICA LLC AND ITS SUPPLIERS, OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS, AND EMPLOYEES WILL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE, OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES, OR TECHNOLOGY, OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND VOTEAMERICA LLC'S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY CUSTOMER TO VOTEAMERICA FOR THE SERVICES IN THE TWELVE (12) MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY — IN EACH CASE, WHETHER OR NOT VOTEAMERICA LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Miscellaneous

Severability. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.

Assignment. This Agreement is not assignable, transferable, or sub-licensable by Customer except with prior written consent from VoteAmerica. VoteAmerica LLC may transfer and assign any of its rights and obligations under this Agreement without consent.

Entire Agreement. This Agreement, together with the Acceptable Use Policy and Community Standards incorporated herein by reference, constitutes the complete and exclusive statement of the mutual understanding of the parties and supersedes all previous written and oral agreements relating to the subject matter hereof. All waivers and modifications must be in writing signed by both parties, except as otherwise provided herein.

No Agency. No agency, partnership, joint venture, or employment relationship is created as a result of this Agreement. Customer does not have any authority of any kind to bind VoteAmerica.

Attorneys' Fees. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and reasonable attorneys' fees.

Notices. All notices under this Agreement will be in writing and will be deemed duly given when received if personally delivered; when receipt is electronically confirmed if transmitted by email; the day after it is sent if sent by recognized overnight delivery service; and upon receipt if sent by certified or registered mail, return receipt requested.

Marketing. Customer releases VoteAmerica to disclose its relationship with Customer in written or digital marketing materials or press releases, unless prohibited by Customer's prior written request. Customer otherwise agrees to reasonably cooperate with VoteAmerica to serve as a reference account upon request.

Updates to this Agreement. VoteAmerica may update this Agreement, the Acceptable Use Policy, or the Community Standards at any time by posting a revised version at the applicable URL. Updates are effective upon posting. VoteAmerica will make reasonable efforts to notify customers of material changes by email. Continued use of the Services following notice of any update constitutes acceptance of the updated terms.

Governing Law. This Agreement will be governed by the laws of the State of Delaware without regard to its conflict of laws provisions.